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What You Agree To When You Use bg96

These terms set out the rules that apply to your bg96 account — from how you open it and fund it using Touch 'n Go eWallet, Boost, or GrabPay, to how withdrawals are handled and what happens if something goes wrong.

Account ownership rulesPayment & withdrawal termsTouch 'n Go eWallet · Boost · GrabPayAccount suspension conditionsGoverning jurisdiction

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TERMS CONTACT PATHS

Reach Us About These Terms

If a clause is unclear, or you want to raise a formal dispute about how a term was applied to your account, we have three ways to connect. Have your account reference ready when you contact us — it speeds up any review of your case significantly.

Live Chat Open the chat widget from any page on bg96. Our team handles terms queries, account holds and payment disputes directly in the chat window.

Email Support Write to our support address for formal terms queries or documented disputes. We acknowledge within one business day and follow up with a resolution path.

Account Help Centre Log in and visit the Help section of your account wallet to raise a ticket tied to your account ID — useful for withdrawal or payment verification questions.

HOW WE HANDLE THIS

Account Security and Data Under These Terms

These terms sit alongside our data and security practices. Here is what governs the four areas you are most likely to ask about — data handling, account security, record retention, and how to request a change to your account details.

Data Handling

We collect only what is needed to verify your account and process payments via Touch 'n Go eWallet, Boost, GrabPay or FPX. Your data is not sold to third parties.

Account Security

Your account is protected by password authentication and an OTP step on new device logins. Report any unauthorised access to us immediately through live chat.

Record Retention

We keep transaction and account records for as long as required by the terms of our operational obligations. You can request a summary of your records via email support.

Requesting Changes

To update your registered payment method or personal details, submit a verification request through the Help section of your account wallet before any withdrawal is processed.

How These Terms Apply to Your Use

bg96 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening a bg96 account, you confirm you have read and accept these terms in full. Each section below covers a distinct part of your relationship with us. Account access is personal — your login credentials, linked e-wallet details, and any payment methods you attach (Touch

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'n Go eWallet, Boost, GrabPay, DuitNow, FPX) must belong to you alone. Sharing or transferring account access to another person is not permitted and may result in suspension. Deposits are processed through the payment rails you select at checkout; the amount shown in your account wallet
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reflects what clears after the provider confirms the transaction. Withdrawals go back to the same verified payment method you used to deposit — this is how we keep your account funds accounted for accurately. We reserve the right to request identity verification at any point before
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releasing a withdrawal. Any promotional terms attached to your account form a separate schedule but are still governed by these terms. We may update this document when operational or regulatory changes require it; continued use of the platform after a published update constitutes acceptance. If you
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are unsure about any clause here, reach our support team before acting on it — contact details are in the section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we get most often about how our terms work in practice. If yours is not here, live chat is the fastest way to get a direct answer from our team.

No. The payment method you use must be registered in your own name. Deposits from a third-party e-wallet will be flagged during verification and the account may be placed on hold.

We may suspend or permanently close the account, depending on the nature of the breach. Any verified balance that is legitimately yours at the time of suspension is reviewed case by case.

We publish updates on this page with a revised effective date. If you log in after an update goes live, continued use of your account means you accept the revised terms.

Access and eligibility depend on local law and are available where local law permits. The governing jurisdiction is stated in the full legal schedule, which applies to your account from the moment it is opened.

Yes. Submit a formal dispute via email support or through the Help section of your account wallet. Include your account ID and the transaction reference so we can review it accurately.

Yes. Any promo schedule attached to your account is a supplementary part of these terms. The conditions in that schedule are subject to the same account rules described here.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use bg96

Reach Us About These Terms

Account Security and Data Under These Terms

Data Handling

Account Security

Record Retention

Requesting Changes

Common Questions About These Terms

01 Can I use someone else's Touch 'n Go eWallet or Boost account to fund my bg96 account?

02 What happens to my account if I breach these terms?

03 How will I know if the terms have been updated?

04 Where are these terms governed, and what law applies?

05 Can I dispute a withdrawal decision made under these terms?

06 Do promotional terms form part of this agreement?

Terms & Conditions

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