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Terms That Cover Your Account Here

Your use of bg96 — including account registration, deposits via Touch 'n Go eWallet, Boost, or GrabPay, and access to any game in our lobby — is subject to these terms.

Account ConditionsPrivacy & DataJurisdiction-Dependent AccessLive casino and slots
bg96 Terms That Cover Your Account Here
HOW WE HANDLE DATA

Data, Cookies, Security and Your Account Rights

bg96 collects account data — name, contact details, payment identifiers — to operate your account and process transactions through Touch 'n Go eWallet, Boost, and GrabPay. We retain transaction records for the period required under applicable law and do not sell your data to third parties for marketing. You can request a copy of the data we hold, ask us to correct inaccurate records, or request account closure by contacting support in writing.

Account Security

Accounts are protected by password and OTP verification. If you suspect unauthorised access, change your password immediately and contact support — we can suspend the account while you investigate.

Cookie Use

We use functional and analytics cookies to keep your session active and understand how the lobby is used. You can adjust cookie preferences in your browser settings at any time without losing account access.

Data Retention

We keep account and transaction data for the period required by applicable law. Once that period ends, data is deleted or anonymised. You may request early deletion where the law permits it.

Requesting Changes

To update personal details, request a data export, or initiate account closure, contact support via live chat or email. Written requests receive a written response, usually within a few business days.

CONTACT OUR TEAM

Reach Us About Any Legal or Account Matter

If a term is unclear or you need clarification on how a policy applies to your account, our support team can walk you through it. Queries about data access requests, account closures, or transaction disputes are handled through the same channels as general account help.

Live Chat Open the chat widget inside your account dashboard for the quickest response. Our team handles legal and account queries through the same channel as general support.
Email Support Send detailed queries — including data access requests or formal disputes — to our support address listed in your account settings. We respond to written queries in writing.
Account Help Centre The help section inside your account covers common legal questions, including how to request data, how to close an account, and how jurisdiction affects your access.

Questions About Terms, Data and Account Rights

These are the questions we get most often about our legal terms. If yours is not here, live chat or email gets you a direct answer.

They apply to anyone who opens an account and uses the bg96 lobby, including accessing games, making deposits via Touch 'n Go eWallet or Boost, and placing any real-money activity where local law permits.

We may update terms and will notify you via your registered contact before changes take effect. Continuing to use your account after that point means you accept the updated version.

Contact support via live chat or the email address in your account settings. State that you are making a data access request and we will respond in writing, usually within a few business days.

We retain records for the period required by applicable law after closure. Once that period ends, data is deleted or anonymised. Closing your account does not erase records needed for legal or compliance purposes.

Yes. Access to certain features and the specific rules that govern your account depend on where you are and what local law permits. The terms apply as a whole where access is available.

Change your password straight away, then contact support via live chat. We can place a temporary hold on account activity while you sort it out, and we will investigate from our side.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.