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How bg96 Handles Your Privacy

Your account details and payment activity on bg96 are collected only for the purposes stated here — running your account, processing deposits via Touch 'n Go eWallet, Boost, or GrabPay, and keeping our platform secure.

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DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account security sits at the centre of how we run the platform. Every login goes through an OTP step sent to your registered number, and session tokens expire automatically after a period of inactivity. Payment data flowing through Touch 'n Go eWallet, Boost, or GrabPay is handled over encrypted connections; we receive only a transaction reference, not your wallet PIN or full account credentials. Cookie controls are accessible from the consent banner shown on your first visit — you can accept, adjust, or decline non-essential cookies there.

Encrypted Connections

All data transmitted between your device and bg96 travels over SSL encryption. Payment references from Touch 'n Go eWallet or GrabPay are never stored in plain text on our servers.

OTP Account Access

Every login requires a one-time passcode sent to your registered contact. This step applies whether you access from mobile or desktop and cannot be disabled on active accounts.

Cookie Management

Non-essential cookies — analytics, preference tracking — require your consent. You can revisit your cookie choices at any time via the consent panel linked in the site footer.

Data Deletion Requests

Request removal of your personal data through live chat or email support. We will confirm what can be deleted immediately and what must be retained under applicable financial regulations.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to review, correct, or remove data we hold on you, our support team handles privacy requests directly. Bring your registered account email and we can locate your record and walk through the options available under applicable law. Players in Shah Alam or anywhere else in Malaysia can reach us through the channels below — there is no separate privacy helpline; the same team handles account queries and data requests.

Live Chat Open the chat icon from any page while logged in. Describe your data request and our team will confirm receipt and next steps within the session.

Email Support Send your request to the support address shown in your account dashboard. Include your registered email so we can match the request to your account record.

Account Settings Some data — display name, contact details — can be updated directly inside your account settings without contacting support. Check there first for straightforward edits.

What We Collect and Why We Hold It

bg96 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with bg96, we collect the details you submit during registration — name, contact information, and payment method identifiers such as your Touch 'n Go eWallet or GrabPay account reference. Transaction records are kept to process withdrawals, reconcile deposits, and meet obligations

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under applicable law in the jurisdiction where you access our platform. Device data — browser type, IP address, session timestamps — is logged to detect unusual login patterns and protect your account from unauthorised access. We do not sell your personal data to third parties. Data
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linked to payment rails like Boost or DuitNow is processed only to complete the transfer you initiated; we do not store full wallet credentials on our servers. Retention periods vary by data category: active account data is held while your account is open; transaction logs are
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kept as required by applicable financial record rules; session logs are pruned on a rolling basis. You may request a copy of the data we hold on you at any time through our support channel.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data

These cover what our members ask most often about how their information is stored, who sees it, and how to exercise their rights under this policy.

We collect your name, contact details, and payment method references — for example, the account identifier linked to your Touch 'n Go eWallet or GrabPay. We also log device and session data to keep your account secure.

We do not sell your data. Payment processors like Boost or DuitNow receive only what is needed to complete a transfer. No marketing data sharing with external parties takes place without your explicit consent.

Transaction and identity records are kept for the period required under applicable financial and anti-fraud regulations. Non-transactional data such as marketing preferences is deleted once your account is closed and the mandatory window expires.

Contact us via live chat or the email address in your account dashboard. Include your registered email address and specify what you need — we will respond with the data on file or clarify what cannot be disclosed.

Yes. Submit a deletion request through live chat or email support. We will confirm which data can be removed immediately and which must be retained to meet legal obligations under applicable law.

A consent banner appears on your first visit. You can accept all cookies, accept essential-only, or adjust preferences. Non-essential cookies are not set until you confirm consent, and you can change your choice any time from the footer link.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How bg96 Handles Your Privacy

How We Protect and Manage Your Information

Encrypted Connections

OTP Account Access

Cookie Management

Data Deletion Requests

Reach Us About Your Privacy

Common Questions About Your Data

01 What personal data does bg96 collect when I open an account?

02 Does bg96 share my data with third parties?

03 How long does bg96 keep my data after I close my account?

04 How do I request a copy of the data bg96 holds on me?

05 Can I ask bg96 to delete my personal data?

06 How does bg96 handle cookies and can I opt out?

Privacy Policy

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